Privacy Policy

MelyLaunch ("we", "us", "our") is a web design and development agency registered and operating in Nigeria. We are committed to protecting your personal data in accordance with the Nigeria Data Protection Act 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR) issued by the National Information Technology Development Agency (NITDA). This Privacy Policy explains what personal data we collect, why we collect it, how we use it and your rights as a data subject under Nigerian law. By using our website or engaging our services, you consent to the practices described in this policy.

MelyLaunch is the data controller responsible for your personal data. Contact details: Email: melylaunch@gmail.com Phone/WhatsApp: +234 707 437 8600 Website: https://melylaunch.com

We collect personal data that you voluntarily provide to us when you: 1. Fill out our contact form (name, email address, phone number, business name, message) 2. Send us a message on WhatsApp (phone number, name, message content) 3. Request a quote or proposal (business details, project requirements) 4. Subscribe to our newsletter (email address) 5. Engage us for a project (business registration details, payment information, content you provide for your website) We also collect certain data automatically when you visit our website: 1. IP address and approximate location 2. Browser type and device information 3. Pages visited and time spent on each page 4. Referring website or source We do not collect sensitive personal data such as religious beliefs, political opinions, health information or biometric data.

We use the personal data we collect for the following purposes: 1. To respond to your inquiries and provide customer support 2. To prepare and deliver project proposals and quotes 3. To deliver our web design and development services 4. To process payments and issue invoices 5. To send you project updates and progress reports 6. To improve our website and services 7. To comply with legal obligations under Nigerian law We process your data based on one or more of the following legal grounds under the NDPA: - Your consent - Performance of a contract between us - Our legitimate business interests - Compliance with a legal obligation

We do not sell, rent or trade your personal data to third parties. We may share your data with: 1. Hosting providers (to host your website once built) 2. Domain registrars (to register your domain name) 3. Payment processors (to process your payments via bank transfer) 4. Analytics services (to understand how our website is used) All third parties we work with are required to handle your data securely and in compliance with applicable data protection laws. We do not transfer your personal data outside Nigeria unless necessary for the provision of our services (for example, cloud hosting providers), and where such transfer occurs, we ensure adequate data protection safeguards are in place as required by the NDPA.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected: 1. Contact form submissions: 12 months from the date of submission 2. Client project data: 3 years after project completion (for warranty, support and legal purposes) 3. Payment and invoice records: 6 years (as required by Nigerian tax law under the Federal Inland Revenue Service Act) 4. Website analytics data: 26 months After these periods, your data is securely deleted or anonymised.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include: 1. Secure HTTPS encryption on our website 2. Access controls limiting who can view client data 3. Secure cloud storage for project files 4. Regular review of our security practices While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we are committed to maintaining industry-standard protections.

Under the Nigeria Data Protection Act 2023, you have the following rights: 1. Right of access: You can request a copy of the personal data we hold about you 2. Right to rectification: You can ask us to correct inaccurate or incomplete data 3. Right to erasure: You can request that we delete your personal data, subject to our legal obligations 4. Right to restrict processing: You can ask us to limit how we use your data 5. Right to data portability: You can request your data in a structured, commonly used format 6. Right to object: You can object to the processing of your data for certain purposes 7. Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time To exercise any of these rights, contact us at melylaunch@gmail.com or send a message on WhatsApp to +234 707 437 8600. We will respond within 30 days as required by the NDPA.

Our website uses essential cookies that are necessary for the website to function properly. These do not require your consent under Nigerian law. We may also use analytics cookies (such as Google Analytics) to understand how visitors use our website. These cookies collect anonymous data and do not identify you personally. You can disable cookies in your browser settings at any time.

We use WhatsApp as a primary communication channel. When you contact us via WhatsApp: 1. Your phone number and messages are processed by WhatsApp (Meta Platforms, Inc.) 2. WhatsApp's own privacy policy applies to the WhatsApp platform 3. We store relevant project-related conversations for service delivery purposes 4. You can request deletion of your WhatsApp conversation history with us at any time

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or Nigerian data protection law. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC), the body established under the Nigeria Data Protection Act 2023 to enforce data protection in Nigeria. You may also contact NITDA (National Information Technology Development Agency) regarding data protection matters. Before filing a complaint, we encourage you to contact us first so we can try to resolve your concern directly.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: Email: melylaunch@gmail.com WhatsApp: +234 707 437 8600 Website: https://melylaunch.com/contact